At Aroma Haus, we carefully package every order to ensure your products arrive safely and ready to enjoy.

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Processing Times

Orders are typically processed within 2–5 business days. During new product launches, holidays, or promotional periods, processing times may be slightly longer.

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Once your order ships, you will receive a confirmation email with tracking information.​

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Shipping Rates

Shipping rates are calculated at checkout based on the destination and shipping method selected.

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Delivery Times

Estimated delivery times vary by carrier and location. Please note that shipping timelines are estimates and are not guaranteed.

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Aroma Haus is not responsible for delays caused by carriers, weather conditions, or circumstances outside our control.

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Incorrect Shipping Information

Please verify your shipping address before placing your order. Aroma Haus is not responsible for orders shipped to an incorrect address provided by the customer.

 

If you notice an error in your shipping information, please contact us immediately at hello@thearomahaus.com and we will do our best to assist before the order ships.

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Returns & Exchanges

Due to the nature of our fragrance products, we are unable to accept returns on opened or used items.​

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Eligible Returns

Returns may be accepted within 14 days of delivery if:

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• The item is unused and unopened

• The item is in its original packaging

• The item was purchased directly from Aroma Haus

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To initiate a return, please contact us at hello@thearomahaus.com with your order number and reason for the return.

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Customers are responsible for return shipping costs unless the return is the result of our error.

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Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

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Please include:

• Your order number

• Photos of the damaged product

• Photos of the shipping box and packaging

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We will gladly replace the item or provide a refund/store credit.

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Non-Returnable Items

The following items are not eligible for return:

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• Used candles

• Used room sprays

• Used perfume oils

• Used diffuser oils

• Sale or clearance items

• Gift cards

• Custom or personalized products

 

Refunds

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

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Shipping charges are non-refundable unless the return is due to an error on our part.

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Questions?

If you have any questions regarding shipping, returns, or your order, please contact us at:

Email: hello@thearomahaus.com
Website: www.thearomahaus.com